About Alphanext

Alphanext Technology Solutions is a technology-first global talent partner and product engineering company, helping organisations build scalable technology solutions and deploy highly skilled professionals across domains such as AI, Data Engineering, Cloud, Embedded Systems, and Enterprise Platforms.

With headquarters in London and operational presence across India, Alphanext enables global organizations to hire, build, and scale technology teams faster and more efficiently.

Role Summary

We are looking for a ServiceNow Technical Architect to define and drive the end-to-end architecture of the ServiceNow platform, ensuring scalable, secure, and future-ready solutions aligned with enterprise standards and roadmaps. This role plays a critical part in shaping platform strategy, complex implementations, and integrations across the ServiceNow ecosystem.

What will your role look like

• Define and own the end-to-end ServiceNow platform architecture aligned with enterprise standards and long-term roadmap.

• Design scalable, secure solutions across ITSM, ITOM, ITAM, CMDB, and Discovery.

• Lead CMDB architecture, including data models, CI class structures, and relationship frameworks.

• Architect and manage integrations using Integration Hub, REST/SOAP APIs, and MID Servers.

• Oversee advanced configurations and customizations such as Flows, Business Rules, Script Includes, UI Policies, and Client Scripts.

• Architect and implement ServiceNow Discovery and Service Mapping solutions.

• Ensure CMDB data quality through governance, normalization, reconciliation, and regular audits.

• Translate complex business requirements into scalable and robust technical solutions.

• Support pre-sales activities, including solution design, effort estimation, and architecture walkthroughs.

Why you will love this role

• Opportunity to shape and influence enterprise-wide ServiceNow architecture decisions.

• Work on complex, high-impact implementations across multiple ServiceNow modules.

• Collaborate with senior stakeholders, business leaders, and technical teams.

• Be at the forefront of innovation using Now Assist, Predictive Intelligence, and Virtual Agent.

• A role that balances strategic thinking with deep hands-on technical ownership.

We would like you to bring along

• Strong hands-on expertise in ServiceNow ITSM, ITOM, ITAM, CMDB, and Discovery.

• Deep understanding of ServiceNow architecture, platform capabilities, and best practices.

• Solid experience with JavaScript, Glide APIs, and server-side/client-side scripting.

• Proven experience designing and implementing complex integrations (REST, SOAP, MID Server, Integration Hub).

• Ability to translate business needs into technical architecture and guide teams through execution.

• Excellent communication skills to articulate architectural decisions to technical and non-technical stakeholder

Good-to-have skills

• Experience with Now Assist, Predictive Intelligence, and Virtual Agent.

• Exposure to large-scale enterprise or multi-instance ServiceNow environments.

• Presales or customer-facing solutioning experience.

• ServiceNow certifications such as:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• CIS – ITOM Discovery